ProServa · 2026-10-29-v2
Privacy Policy
Draft for review — not approved purchase terms. This describes current processing; policy review is pending.
Who we are
ProServa is planning and information software operated by Capessa Group LLC, Richmond, VA. Contact support@getproserva.com or use Contact Us for privacy questions.
Information collected
We process account email and authentication information; organization, membership and property details; contacts, access instructions, approval authority, entries, incidents, documents and photos you provide; support messages and optional assistant transcripts; payment/order identifiers, purchaser email, package, amount, status and terms acceptance; and email opt-out preferences. Only submit information you are authorized to provide.
Uses and service providers
Information is used to authenticate accounts, store and organize plans, provide imports and handoffs, process purchases, enforce property allowances, respond to requests, prevent abuse and maintain the service. Lovable Cloud provides hosting, authentication and storage infrastructure. Stripe through Lovable's payment integration processes payment details; ProServa stores payment metadata, not full card numbers. Providers process information under their own applicable terms. Hosting and error-reporting systems may process technical logs and request information.
AI processing
When you organize a document or ask plan questions, document content or selected plan sources and your question are sent to the Lovable AI Gateway, currently configured to use a Google Gemini model. The public automated Assistant sends the conversation you type and public product facts, not account data retrieved by the Assistant. Do not put secrets into public assistant messages. Extraction results are unverified drafts: you must confirm critical details. We do not make assurances about model training, provider retention or certifications that we have not verified.
Property access and sharing
Property records are limited to authorized organization members; uploaded property files are in private storage. Signed file URLs allow temporary access. Anyone holding a valid share link can view what it exposes without signing in. Share tokens are stored as hashes; links expire and can be revoked. Confirmed, non-sensitive entries are included by default; owners can choose sensitive inclusion and handoff fields/photos. Review before sharing. Revocation cannot remove screenshots, downloads or copies already kept by recipients; previously issued file URLs remain usable until their expiry.
Browser storage and tracking
Authentication uses browser storage, and the demo uses local browser storage. Functional preferences may use storage or cookies. No optional advertising or analytics tracking is enabled in application code; there is no decorative consent banner. Infrastructure and payment services may use necessary cookies and technical logs. External fonts load from Google Fonts. Browser controls can clear local data, but doing so does not delete hosted records.
Retention and deletion requests
Hosted plans, uploads, support and payment records are stored to operate the service and handle legitimate legal, security and accounting needs. A uniform automatic retention/deletion schedule is not currently implemented; we do not promise a fixed purge time. Deleting an entry does not necessarily delete an associated upload. Request access, correction or deletion through Contact Us, selecting Privacy / deletion request. We verify identity and authority before releasing or deleting information, and explain any records we must retain. Backup or service-provider copies may follow separate processes.
Business outreach and opt-outs
The application does not send marketing campaigns or import purchased contact lists. If ProServa conducts manual business outreach using public or lawfully obtained business contacts, a recipient must not be described as opted in merely because their address was collected or purchased. Marketing preferences are stored privately; unsubscribe does not require an account or payment. Manual email campaigns require the operator to apply the suppression list before sending. Suppression addresses are used to honor opt-outs, not sold as a mailing list.
Changes and requests
Changes to this notice will be identified by a new version. Contact Us is the request channel; do not include access codes or sensitive documents in a public message unless needed and requested. This notice describes implemented controls, not a guarantee of legal compliance or perfect security.
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